/* INTERIO VOICE OS — operator design system. OWNER: Lead Agent.
   One stylesheet for the whole CRM. Pages compose these classes; they do not add page-level design systems.
   Page-specific rules (rare) go at the bottom under the page's section comment. */

:root{
  --bg:#f5f3ee;--surface:#fff;--surface-2:#faf9f6;--surface-3:#f0eee8;
  --border:#e4e1d8;--border-strong:#cfcabd;
  --ink:#16201c;--ink-2:#34403b;--muted:#5f6a65;--faint:#646d69;
  --brand:#174f3b;--brand-strong:#0f3a2b;--brand-deep:#0e271f;--brand-soft:#e3eee4;--brand-softer:#f0f6f0;--accent:#86652f;
  --success:#1d6b47;--success-bg:#e1f1e7;--warning:#8a5a0b;--warning-bg:#fbefd8;--danger:#a13636;--danger-bg:#f8e3e1;--info:#1f5b86;--info-bg:#e1edf7;--neutral:#4b5551;--neutral-bg:#ebe9e3;
  --focus:#2d7a5c;
  --radius-sm:6px;--radius:10px;--radius-lg:14px;
  --shadow-sm:0 1px 2px rgba(22,32,28,.06);--shadow:0 1px 3px rgba(22,32,28,.06),0 6px 20px rgba(22,32,28,.05);--shadow-lg:0 12px 40px rgba(14,39,31,.18);
  --font:"Inter",ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --font-display:"Iowan Old Style","Palatino Linotype",Georgia,"Times New Roman",serif;
  --mono:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;
  --sidebar-w:252px;--topbar-h:60px;--content-max:1440px;--gutter:28px;
}
*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-padding-top:calc(var(--topbar-h) + 16px)}
body{margin:0;font:14px/1.5 var(--font);color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
img,svg{display:block;max-width:100%}
a{color:var(--brand);text-decoration-thickness:1px;text-underline-offset:2px}
a:hover{color:var(--brand-strong)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--focus);outline-offset:2px;border-radius:4px}
h1,h2,h3,h4{margin:0;line-height:1.25;color:var(--ink)}
h1{font:600 26px/1.2 var(--font-display);letter-spacing:-.01em}
h2{font-size:16px;font-weight:650}
h3{font-size:14px;font-weight:650}
p{margin:0 0 .75em}
code,.mono{font-family:var(--mono);font-size:.92em}
[hidden]{display:none!important}
.sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.skip-link{position:absolute;left:12px;top:-60px;z-index:100;background:var(--brand);color:#fff;padding:10px 14px;border-radius:var(--radius-sm);font-weight:600}
.skip-link:focus{top:12px;color:#fff}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

/* ---------- Shell ---------- */
.shell{min-height:100vh}
.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-w);background:var(--brand-deep);color:#dfe9e3;display:flex;flex-direction:column;z-index:40}
.sidebar__brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px;color:#fff;text-decoration:none}
.sidebar__brand:hover{color:#fff}
.brand-mark{width:34px;height:34px;border-radius:9px;background:linear-gradient(145deg,#2a6b52,#174f3b);display:grid;place-items:center;font:700 15px var(--font-display);color:#f1e6cf;box-shadow:inset 0 0 0 1px rgba(255,255,255,.12);flex:none}
.brand-name{font:600 15px/1.15 var(--font-display);letter-spacing:.04em}
.brand-sub{font-size:11px;color:#9fb8ad;letter-spacing:.06em;text-transform:uppercase}
.sidebar__nav{flex:1;overflow-y:auto;padding:6px 10px 16px;scrollbar-width:thin;scrollbar-color:#2c4a3f transparent}
.nav-group{margin-top:14px}
.nav-group__label{padding:0 10px 6px;font-size:10.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:#86a397}
.nav-link{display:flex;align-items:center;gap:10px;min-height:36px;padding:7px 10px;border-radius:8px;color:#cfdcd6;text-decoration:none;font-weight:500}
.nav-link svg{width:18px;height:18px;flex:none;opacity:.8}
.nav-link:hover{background:rgba(255,255,255,.06);color:#fff}
.nav-link[aria-current=page]{background:#1f4a3b;color:#fff;box-shadow:inset 3px 0 0 #c9a96e}
.nav-link[aria-current=page] svg{opacity:1}
.nav-link__count{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:#c9a96e;color:#1b1a14;font-size:11px;font-weight:700;display:grid;place-items:center}
.nav-link__count--live{background:#c0392b;color:#fff}
.sidebar__foot{padding:12px 16px 16px;border-top:1px solid rgba(255,255,255,.08);font-size:12px;color:#9fb8ad}
.sidebar__foot strong{color:#e4efe9;font-weight:600}
.scrim{display:none}

.main{margin-left:var(--sidebar-w);min-width:0}
.topbar{position:sticky;top:0;z-index:30;height:var(--topbar-h);display:flex;align-items:center;gap:14px;padding:0 var(--gutter);background:rgba(245,243,238,.92);backdrop-filter:saturate(1.4) blur(8px);border-bottom:1px solid var(--border)}
.topbar .topbar__menu{display:none}
#content:focus{outline:none}
.breadcrumbs{min-width:0;flex:1}
.breadcrumbs ol{list-style:none;display:flex;align-items:center;gap:6px;margin:0;padding:0;font-size:13px;color:var(--muted);min-width:0}
.breadcrumbs li{display:flex;align-items:center;gap:6px;min-width:0;white-space:nowrap;flex:0 1 auto}
.breadcrumbs li:not(:last-child){flex-shrink:0}
.breadcrumbs li:last-child{overflow:hidden}
.breadcrumbs li:last-child span{overflow:hidden;text-overflow:ellipsis;color:var(--ink);font-weight:600}
.breadcrumbs li+li::before{content:"/";color:var(--faint)}
.breadcrumbs a{color:var(--muted);text-decoration:none;display:inline-flex;align-items:center;min-height:24px}
.breadcrumbs a:hover{color:var(--brand);text-decoration:underline}
.env-pill{display:inline-flex;align-items:center;gap:7px;height:30px;padding:0 11px;border-radius:99px;background:var(--warning-bg);color:var(--warning);font-size:12px;font-weight:700;letter-spacing:.02em;white-space:nowrap;border:1px solid #efd9a9;text-decoration:none}
.env-pill::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.env-pill--live{background:var(--danger-bg);color:var(--danger);border-color:#eec3bf}
.search{position:relative;width:min(340px,32vw)}
.search__input{width:100%;height:36px;padding:0 12px 0 34px;border:1px solid var(--border-strong);border-radius:99px;background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%235f6a65' stroke-width='2' viewBox='0 0 24 24'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m20 20-3.5-3.5'/%3E%3C/svg%3E") no-repeat 12px center}
.search__results{position:absolute;right:0;top:calc(100% + 6px);width:min(440px,92vw);max-height:70vh;overflow:auto;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:6px;z-index:50}
.search__group{padding:8px 10px 4px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.search__item{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:8px 10px;border-radius:8px;color:var(--ink);text-decoration:none}
.search__item:hover,.search__item[aria-selected=true]{background:var(--brand-softer)}
.search__item small{color:var(--muted)}
.user-menu{position:relative}
.avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:700;font-size:13px;flex:none}
.avatar--sm{width:28px;height:28px;font-size:11px}
.avatar--muted{background:var(--neutral-bg);color:var(--neutral)}
.menu{position:absolute;right:0;top:calc(100% + 8px);min-width:220px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:6px;z-index:50}
.menu__head{padding:8px 10px 10px;border-bottom:1px solid var(--border);margin-bottom:6px}
.menu__item{display:flex;width:100%;align-items:center;gap:8px;padding:8px 10px;border:0;background:none;border-radius:8px;text-align:left;cursor:pointer;color:var(--ink);text-decoration:none}
.menu__item:hover{background:var(--surface-3)}
.content{max-width:var(--content-max);margin:0 auto;padding:24px var(--gutter) 64px}

/* ---------- Page scaffolding ---------- */
.page-header{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:12px 20px;margin-bottom:20px}
.page-header__text{min-width:0;flex:1 1 320px}
.page-header__eyebrow{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--accent);margin-bottom:4px}
.page-header h1{overflow-wrap:anywhere}
.page-header__sub{margin-top:6px;color:var(--muted);max-width:760px}
.page-header__meta{display:flex;flex-wrap:wrap;gap:8px 14px;align-items:center;margin-top:10px;color:var(--muted);font-size:13px}
.page-header__actions{display:flex;flex-wrap:wrap;gap:8px}
.stack{display:flex;flex-direction:column;gap:var(--gap,16px)}
.cluster{display:flex;flex-wrap:wrap;align-items:center;gap:var(--gap,8px)}
.spread{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 16px}
.grid{display:grid;gap:16px}
.grid-2{display:grid;gap:16px;grid-template-columns:repeat(2,minmax(0,1fr))}
.grid-3{display:grid;gap:16px;grid-template-columns:repeat(3,minmax(0,1fr))}
.split{display:grid;gap:20px;grid-template-columns:minmax(0,1fr) 360px;align-items:start}
.split--wide-aside{grid-template-columns:minmax(0,1fr) 420px}
.section{margin-top:24px}
.muted{color:var(--muted)}.faint{color:var(--faint)}.small{font-size:12.5px}.strong{font-weight:600}
.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.break{overflow-wrap:anywhere;word-break:break-word}
.nowrap{white-space:nowrap}
.right{text-align:right}
.divider{height:1px;background:var(--border);margin:16px 0;border:0}

/* ---------- Cards ---------- */
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);min-width:0}
.card__header{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 12px;padding:14px 18px;border-bottom:1px solid var(--border)}
.card__header h2{font-size:15px}
.card__header .muted{font-size:12.5px}
.card__body{padding:16px 18px}
.card__body--flush{padding:0}
.card__footer{padding:12px 18px;border-top:1px solid var(--border);background:var(--surface-2);border-radius:0 0 var(--radius-lg) var(--radius-lg)}
.card--muted{background:var(--surface-2)}
.card--accent{border-color:#cfe1d4;background:linear-gradient(180deg,var(--brand-softer),#fff 70%)}

/* ---------- KPIs ---------- */
.kpi-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(180px,1fr))}
.kpi{position:relative;display:block;padding:14px 16px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);color:inherit;text-decoration:none;min-width:0}
a.kpi:hover{border-color:var(--border-strong);box-shadow:var(--shadow)}
.kpi__label{font-size:12.5px;color:var(--muted);font-weight:500}
.kpi__value{margin-top:4px;font-size:26px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.kpi__hint{margin-top:2px;font-size:12px;color:var(--muted)}
.kpi--success .kpi__value{color:var(--success)}.kpi--warning .kpi__value{color:var(--warning)}.kpi--danger .kpi__value{color:var(--danger)}
.meter{height:6px;border-radius:99px;background:var(--surface-3);overflow:hidden}
.meter>span{display:block;height:100%;background:var(--brand);border-radius:99px}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:36px;padding:0 14px;border-radius:8px;border:1px solid transparent;font-weight:600;font-size:13.5px;line-height:1;cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .12s,border-color .12s,box-shadow .12s}
.btn svg{width:16px;height:16px;flex:none}
.btn-primary{background:var(--brand);color:#fff}
.btn-primary:hover{background:var(--brand-strong);color:#fff}
.btn-secondary{background:var(--surface);border-color:var(--border-strong);color:var(--ink)}
.btn-secondary:hover{background:var(--surface-3);color:var(--ink)}
.btn-ghost{background:transparent;color:var(--ink-2)}
.btn-ghost:hover{background:var(--surface-3);color:var(--ink)}
.btn-danger{background:var(--danger);color:#fff}
.btn-danger:hover{background:#862c2c;color:#fff}
.btn-sm{min-height:30px;padding:0 10px;font-size:12.5px}
.btn-icon{width:36px;padding:0}
.btn-icon.btn-sm{width:30px}
.btn[disabled],.btn[aria-disabled=true]{opacity:.5;cursor:not-allowed;pointer-events:none}
.link-btn{display:inline-flex;align-items:center;min-height:24px;border:0;background:none;padding:0;color:var(--brand);font-weight:600;cursor:pointer;text-decoration:underline;text-underline-offset:2px}

/* ---------- Badges & chips ---------- */
.badge{display:inline-flex;align-items:center;gap:6px;max-width:100%;height:22px;padding:0 8px;border-radius:99px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--neutral-bg);color:var(--neutral);vertical-align:middle}
.badge>span{overflow:hidden;text-overflow:ellipsis}
.badge--dot::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex:none}
.badge--success{background:var(--success-bg);color:var(--success)}.badge--warning{background:var(--warning-bg);color:var(--warning)}.badge--danger{background:var(--danger-bg);color:var(--danger)}.badge--info{background:var(--info-bg);color:var(--info)}.badge--brand{background:var(--brand-soft);color:var(--brand)}
.badge--outline{background:transparent;box-shadow:inset 0 0 0 1px var(--border-strong);color:var(--ink-2)}
.chip{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 10px;border-radius:99px;border:1px solid var(--border-strong);background:var(--surface);font-size:12.5px;font-weight:500;color:var(--ink-2);text-decoration:none;white-space:nowrap}
a.chip:hover{border-color:var(--brand);color:var(--brand)}
.chip[aria-pressed=true],.chip.is-active{background:var(--brand);border-color:var(--brand);color:#fff}
.id-chip{display:inline-flex;align-items:center;gap:4px;font:12px var(--mono);color:var(--muted);background:var(--surface-3);border-radius:6px;padding:2px 4px 2px 7px;max-width:100%}
.id-chip button{border:0;background:none;padding:0;min-width:24px;min-height:24px;border-radius:4px;cursor:pointer;color:var(--muted);display:grid;place-items:center}
.id-chip button:hover{background:var(--border);color:var(--ink)}
.id-chip svg{width:13px;height:13px}

/* ---------- Alerts ---------- */
.alert{display:flex;gap:12px;align-items:flex-start;padding:12px 14px;border-radius:var(--radius);border:1px solid;font-size:13.5px}
.alert svg{width:18px;height:18px;flex:none;margin-top:1px}
.alert__title{font-weight:650;margin-bottom:2px}
.alert p:last-child{margin:0}
.alert--info{background:var(--info-bg);border-color:#c6dcee;color:#173f5d}
.alert--warning{background:var(--warning-bg);border-color:#efd9a9;color:#5f3e08}
.alert--danger{background:var(--danger-bg);border-color:#eec3bf;color:#6e2323}
.alert--success{background:var(--success-bg);border-color:#bfe0cb;color:#154b33}
.alert--neutral{background:var(--surface-2);border-color:var(--border);color:var(--ink-2)}

/* ---------- Forms ---------- */
.field{display:flex;flex-direction:column;gap:6px;min-width:0}
.field__label{font-size:13px;font-weight:600;color:var(--ink-2)}
.field__label .req{color:var(--danger)}
.field__hint{font-size:12px;color:var(--muted)}
.field__error{font-size:12px;color:var(--danger);font-weight:600}
.input,.select,.textarea{width:100%;min-height:38px;padding:8px 11px;border:1px solid var(--border-strong);border-radius:8px;background:var(--surface);color:var(--ink);transition:border-color .12s,box-shadow .12s}
.textarea{min-height:90px;resize:vertical;line-height:1.45}
.select{appearance:none;padding-right:32px;background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='none' stroke='%235f6a65' stroke-width='2' viewBox='0 0 24 24'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E") no-repeat right 11px center}
.input:hover,.select:hover,.textarea:hover{border-color:#b3ad9e}
.input:focus,.select:focus,.textarea:focus{outline:none;border-color:var(--focus);box-shadow:0 0 0 3px rgba(45,122,92,.18)}
.input[aria-invalid=true],.select[aria-invalid=true]{border-color:var(--danger)}
.check{display:inline-flex;align-items:center;gap:8px;cursor:pointer;min-height:28px}
.check input{width:16px;height:16px;accent-color:var(--brand)}
.form-grid{display:grid;gap:14px 16px;grid-template-columns:repeat(2,minmax(0,1fr))}
.form-grid .span-2{grid-column:1/-1}
.form-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;margin-top:18px}
.file-drop{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:32px 20px;border:2px dashed var(--border-strong);border-radius:var(--radius-lg);background:var(--surface-2);text-align:center;cursor:pointer}
.file-drop:hover,.file-drop.is-over{border-color:var(--brand);background:var(--brand-softer)}

/* ---------- Toolbar / filters ---------- */
.toolbar{display:flex;flex-wrap:wrap;align-items:flex-end;gap:10px;padding:12px 14px;border-bottom:1px solid var(--border)}
.toolbar .field{flex:0 1 180px}
.toolbar .field--search{flex:1 1 240px;max-width:380px}
.toolbar .field__label{font-size:12px;color:var(--muted);font-weight:600}
.toolbar__end{margin-left:auto;display:flex;gap:8px;align-items:center}
.filter-chips{display:flex;flex-wrap:wrap;gap:6px;padding:10px 14px;border-bottom:1px solid var(--border);background:var(--surface-2)}

/* ---------- Tables ---------- */
.table-wrap{width:100%;overflow-x:auto}
table.data{width:100%;border-collapse:separate;border-spacing:0;font-size:13.5px}
.data th{position:sticky;top:0;z-index:1;background:var(--surface-2);text-align:left;font-size:12px;font-weight:650;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--border);white-space:nowrap}
.data th a{color:inherit;text-decoration:none;display:inline-flex;align-items:center;gap:4px}
.data th a:hover{color:var(--ink)}
.data th[aria-sort] a{color:var(--ink)}
.data th .sort-ind{font-size:10px}
.data th.cell-num{text-align:right}
.data td{padding:11px 14px;border-bottom:1px solid var(--border);vertical-align:middle;min-width:0}
.data tr:last-child td{border-bottom:0}
.data tbody tr{position:relative}
.data tbody tr.is-link:hover td{background:var(--brand-softer)}
.data .row-link{color:var(--ink);font-weight:600;text-decoration:none}
.data .row-link::after{content:"";position:absolute;inset:0}
.data .row-link:hover{color:var(--brand)}
.data .row-link:focus-visible{outline:none}
.data tr:has(.row-link:focus-visible) td{background:var(--brand-softer);box-shadow:inset 0 2px 0 var(--focus),inset 0 -2px 0 var(--focus)}
.data td .cell-actions{position:relative;z-index:2}
.data td a:not(.row-link),.data td button{position:relative;z-index:2}
.cell-primary{display:flex;flex-direction:column;min-width:0;max-width:340px}
.cell-primary small{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cell-num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}
.data .col-actions{width:1%;white-space:nowrap;text-align:right}
.pagination{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;padding:10px 14px;border-top:1px solid var(--border);font-size:13px;color:var(--muted)}
.pagination__pages{display:flex;gap:4px;align-items:center}

/* ---------- Tabs ---------- */
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--border);margin-bottom:18px;overflow-x:auto;scrollbar-width:none}
.tabs::-webkit-scrollbar{display:none}
.tab{display:inline-flex;align-items:center;gap:7px;padding:10px 12px;border-bottom:2px solid transparent;margin-bottom:-1px;color:var(--muted);font-weight:600;text-decoration:none;white-space:nowrap}
.tab:hover{color:var(--ink)}
.tab[aria-current=page]{color:var(--brand);border-bottom-color:var(--brand)}
.tab__count{min-width:18px;height:18px;padding:0 5px;border-radius:99px;background:var(--surface-3);color:var(--ink-2);font-size:11px;display:grid;place-items:center}

/* ---------- Key/value ---------- */
.kv{display:grid;grid-template-columns:minmax(120px,38%) minmax(0,1fr);gap:0;margin:0}
.kv dt,.kv dd{padding:9px 0;border-bottom:1px solid var(--border);margin:0}
.kv dt{color:var(--muted);font-size:13px;padding-right:12px}
.kv dd{overflow-wrap:anywhere;min-width:0}
.kv dt:last-of-type,.kv dd:last-of-type{border-bottom:0}
.kv--compact dt,.kv--compact dd{padding:6px 0}

/* ---------- Timeline ---------- */
.timeline{list-style:none;margin:0;padding:0;position:relative}
.timeline::before{content:"";position:absolute;left:13px;top:6px;bottom:6px;width:2px;background:var(--border)}
.timeline__item{position:relative;display:grid;grid-template-columns:28px minmax(0,1fr);gap:12px;padding:8px 0}
.timeline__icon{position:relative;z-index:1;width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--surface);border:2px solid var(--border);color:var(--muted)}
.timeline__icon svg{width:14px;height:14px}
.timeline__icon--success{border-color:#a9d3b8;color:var(--success);background:var(--success-bg)}
.timeline__icon--info{border-color:#b5d0e6;color:var(--info);background:var(--info-bg)}
.timeline__icon--warning{border-color:#ebcf95;color:var(--warning);background:var(--warning-bg)}
.timeline__icon--danger{border-color:#e6b1ac;color:var(--danger);background:var(--danger-bg)}
.timeline__title{font-weight:600}
.timeline__meta{font-size:12px;color:var(--muted)}
.timeline__body{margin-top:4px;color:var(--ink-2);overflow-wrap:anywhere}

/* ---------- States ---------- */
.empty{display:flex;flex-direction:column;align-items:center;text-align:center;gap:6px;padding:40px 20px;color:var(--muted)}
.empty__icon{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;background:var(--surface-3);color:var(--muted);margin-bottom:6px}
.empty__icon svg{width:22px;height:22px}
.empty__title{font-weight:650;color:var(--ink);font-size:15px}
.empty__body{max-width:440px}
.empty .btn{margin-top:8px}
.skeleton{background:linear-gradient(90deg,var(--surface-3),#f7f6f2,var(--surface-3));background-size:200% 100%;animation:shimmer 1.2s infinite;border-radius:8px}
@keyframes shimmer{to{background-position:-200% 0}}
.loading-page{display:grid;gap:14px}
.spinner{width:18px;height:18px;border:2px solid var(--border-strong);border-top-color:var(--brand);border-radius:50%;animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* ---------- Drawer / modal / toast ---------- */
.overlay{position:fixed;inset:0;background:rgba(14,39,31,.38);z-index:80;animation:fade .15s}
@keyframes fade{from{opacity:0}}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,100vw);background:var(--surface);z-index:81;display:flex;flex-direction:column;box-shadow:var(--shadow-lg);animation:slide .18s ease-out}
@keyframes slide{from{transform:translateX(24px);opacity:.6}}
.drawer__header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--border)}
.drawer__header h2{font-size:17px}
.drawer__body{flex:1;overflow:auto;padding:18px 20px}
.drawer__footer{display:flex;justify-content:flex-end;gap:8px;padding:12px 20px;border-top:1px solid var(--border);background:var(--surface-2)}
.modal{position:fixed;z-index:81;left:50%;top:50%;transform:translate(-50%,-50%);width:min(480px,calc(100vw - 32px));max-height:calc(100vh - 32px);overflow:auto;background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:22px}
.modal h2{font-size:18px;margin-bottom:8px}
.toasts{position:fixed;right:20px;bottom:20px;z-index:90;display:flex;flex-direction:column;gap:8px;max-width:min(420px,calc(100vw - 40px))}
.toast{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:var(--radius);background:var(--brand-deep);color:#fff;box-shadow:var(--shadow-lg);font-size:13.5px;animation:slide .18s}
.toast--danger{background:#7a2626}.toast--warning{background:#6b4608}

/* ---------- Transcript (shared by Call 360, Lead 360, Live Calls) ---------- */
.transcript{display:flex;flex-direction:column;gap:10px}
.turn{display:grid;grid-template-columns:32px minmax(0,1fr);gap:10px;max-width:880px}
.turn__who{font-size:12px;font-weight:650;color:var(--muted);margin-bottom:3px}
.turn__text{padding:10px 13px;border-radius:12px;background:var(--surface-2);border:1px solid var(--border);overflow-wrap:anywhere;white-space:pre-wrap}
.turn--agent .turn__text{background:var(--brand-softer);border-color:#d3e4d7}
.turn--customer .avatar{background:#d9d4c5;color:#3d392e}
.turn mark{background:#fbe7a8;border-radius:3px;padding:0 1px}

/* ---------- Stepper (import & campaign wizards) ---------- */
.stepper{list-style:none;display:flex;gap:6px;margin:0 0 20px;padding:0;counter-reset:step;overflow-x:auto}
.step{display:flex;align-items:center;gap:8px;padding:6px 12px 6px 6px;border-radius:99px;background:var(--surface);border:1px solid var(--border);color:var(--muted);font-weight:600;font-size:13px;white-space:nowrap}
.step::before{counter-increment:step;content:counter(step);width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:var(--surface-3);color:var(--ink-2);font-size:12px}
.step[aria-current=step]{border-color:var(--brand);color:var(--brand)}
.step[aria-current=step]::before{background:var(--brand);color:#fff}
.step.is-done{color:var(--success)}
.step.is-done::before{content:"✓";background:var(--success-bg);color:var(--success)}

/* ---------- Funnel bars ---------- */
.bars{display:flex;flex-direction:column;gap:10px}
.bar-row{display:grid;grid-template-columns:minmax(110px,170px) minmax(0,1fr) 56px;gap:12px;align-items:center;font-size:13px}
.bar-row .meter{height:10px}
.bar-row .cell-num{font-weight:650}

/* ---------- Audio ---------- */
audio{width:100%;height:40px}

/* ---------- Responsive ---------- */
@media (max-width:1180px){
  .split,.split--wide-aside{grid-template-columns:minmax(0,1fr)}
  .grid-3{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width:1099px){
  :root{--gutter:20px}
  .sidebar{transform:translateX(-100%);transition:transform .2s ease;box-shadow:none}
  .shell.nav-open .sidebar{transform:none;box-shadow:var(--shadow-lg)}
  .shell.nav-open .scrim{display:block;position:fixed;inset:0;background:rgba(14,39,31,.4);z-index:35}
  .main{margin-left:0}
  .topbar .topbar__menu{display:inline-flex}
}
@media (max-width:1099px){.breadcrumbs li:not(:last-child):not(:nth-last-child(2)){display:none}.breadcrumbs li:nth-last-child(2)::before{display:none}.search{width:min(260px,28vw)}}
@media (max-width:760px){
  :root{--gutter:16px;--topbar-h:56px}
  h1{font-size:22px}
  .topbar{gap:8px}
  .search{width:auto;flex:0 0 auto}
  .search__input{width:36px;padding:0;color:transparent;background-position:center;cursor:pointer}
  .search:not(.is-open) .search__input::placeholder{color:transparent}
  .search.is-open{position:absolute;left:12px;right:12px;width:auto;z-index:60}
  .search.is-open .search__input{width:100%;padding:0 12px 0 34px;color:var(--ink);background-position:12px center;cursor:text}
  .env-pill{padding:0 9px;font-size:11px}
  .env-pill__long{display:none}
  .grid-2,.grid-3,.form-grid{grid-template-columns:minmax(0,1fr)}
  .form-grid .span-2{grid-column:auto}
  .kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .kpi__value{font-size:22px}
  .card__header,.card__body{padding-left:14px;padding-right:14px}
  .card__body--flush{padding:0}
  .page-header__actions{width:100%}
  .page-header__actions .btn{flex:1 1 auto}
  .toolbar .field,.toolbar .field--search{flex:1 1 100%;max-width:none}
  .toolbar__end{margin-left:0;width:100%}
  .kv{grid-template-columns:minmax(0,1fr)}
  .kv dt{border-bottom:0;padding-bottom:0}
  .bar-row{grid-template-columns:minmax(0,1fr) 48px}
  .bar-row .meter{grid-column:1/-1;grid-row:2}
  /* Tables collapse into labelled cards */
  table.data.responsive thead{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
  table.data.responsive,table.data.responsive tbody,table.data.responsive tr,table.data.responsive td{display:block;width:100%}
  table.data.responsive tr{padding:12px 14px;border-bottom:1px solid var(--border)}
  table.data.responsive tr:last-child{border-bottom:0}
  table.data.responsive td{border:0;padding:3px 0;display:grid;grid-template-columns:minmax(96px,38%) minmax(0,1fr);gap:10px;align-items:center}
  table.data.responsive td::before{content:attr(data-label);font-size:12px;color:var(--muted);font-weight:600}
  table.data.responsive td.td-primary{display:block;padding-bottom:6px}
  table.data.responsive td.td-primary::before,table.data.responsive td.col-actions::before{display:none}
  table.data.responsive td.col-actions{display:block;text-align:left;width:auto;padding-top:8px}
  table.data.responsive td.mobile-hide{display:none}
  table.data.responsive td{justify-items:start}
  table.data.responsive .cell-num{text-align:left}
  .cell-primary{max-width:none}
  .toasts{left:12px;right:12px;bottom:12px;max-width:none}
}
@media print{.sidebar,.topbar,.page-header__actions{display:none}.main{margin:0}}